Hub Administration
Master the art of hub management with advanced configuration, community building strategies, and growth techniques.
Hub Administration
Once your hub is created, effective administration is key to building a thriving community. This guide covers advanced configuration, community management strategies, and techniques for sustainable growth.
What You'll Learn
- Advanced hub configuration and customization
- Community engagement and growth strategies
- Managing hub visibility and discoverability
- Performance monitoring and optimization
- Long-term sustainability planning
Advanced Hub Configuration
Hub Settings Deep Dive
Content Filtering Options:
/hub config settings hub:YourHubName
Block Invites 🔗
- When to Enable: Prevent server advertising and spam
- When to Disable: Allow legitimate server sharing
- Best Practice: Enable for general hubs, disable for networking hubs
Block NSFW 🔞
- When to Enable: Family-friendly or professional communities
- When to Disable: Adult-oriented communities (with clear warnings)
- Best Practice: Enable by default, only disable with clear community consent
Hide Links 🌐
- When to Enable: Prevent spam and malicious links
- When to Disable: Communities that rely on link sharing
- Best Practice: Start disabled, enable if link spam becomes an issue
Spam Filter 🛡️
- Always Enable: Automatic spam detection and prevention
- No Downside: Improves community quality automatically
- Best Practice: Enable immediately and leave enabled
User Experience Settings:
Use Nicknames 👤
- Enable When: You want to show server-specific nicknames
- Disable When: You prefer consistent usernames across servers
- Consideration: May cause confusion if users have very different nicknames
Reactions 😀
- Enable When: You want cross-server emoji reactions
- Disable When: Reactions become disruptive or inappropriate
- Best Practice: Enable for most communities, monitor for misuse
Compact Mode (Connection-specific)
- Enable When: High message volume needs simplified display
- Disable When: You want full message formatting and embeds
- Usage: Configure per connection via
/connection edit
Communication Features:
Welcome Messages
/hub config welcome hub:YourHubName
Effective Welcome Message Elements:
- Warm greeting with hub name
- Brief explanation of the community's purpose
- Key rules or expectations
- How to get help or ask questions
- Encouragement to participate
Example Template:
🌟 Welcome to {hubName}!
We're thrilled to have {serverName} join our community of {totalConnections} servers!
**What We're About:**
[Brief description of your hub's purpose and culture]
**Getting Started:**
• Read our rules: `/hub config rules`
• Introduce your server and members
• Join ongoing conversations and share your expertise
**Need Help?**
Tag a moderator or use `/help` for command assistance.
Looking forward to great discussions! 💬
Security and Moderation:
Content Filtering Setup
/hub config anti-swear hub:YourHubName
Layered Security Approach:
- Automated Filtering - Block obvious violations
- Community Reporting - User-driven content moderation
- Active Moderation - Human oversight and intervention
- Clear Consequences - Consistent enforcement of rules
Logging Configuration
/hub config logging hub:YourHubName
Essential Logs to Configure:
- Reports - Critical for community safety
- Mod Logs - Track all moderation actions
- Join/Leaves - Monitor community growth
- Network Alerts - System notifications and violations
Rule Development and Communication
Creating Effective Hub Rules:
Start with Core Principles
Identify 3-5 fundamental values for your community:
- Respect and kindness
- Staying on-topic
- Constructive communication
- Inclusive environment
- Quality over quantity
Write Clear, Specific Rules
Good Rule Examples:
- "Keep discussions related to [hub topic]. Off-topic conversations should move to your server's general channels."
- "Treat all members with respect. Personal attacks, harassment, and discriminatory language are not tolerated."
- "Share resources and ask questions freely. We're here to help each other learn and grow."
Avoid Vague Rules:
- "Be nice" (too subjective)
- "No spam" (what constitutes spam?)
- "Use common sense" (varies by person)
Include Enforcement Information
**Rule Enforcement:**
• First violation: Friendly reminder
• Repeated violations: Formal warning
• Serious violations: Temporary removal (1-7 days)
• Severe violations: Permanent removal
Moderators have discretion based on context and intent.
Regular Review and Updates
- Review rules quarterly
- Gather community feedback
- Update based on new challenges
- Announce changes clearly
Community Growth Strategies
Building Initial Momentum
Phase 1: Foundation (0-5 servers)
Target Your Network:
- Partner servers you already know
- Communities in related Discord servers
- Friends who run relevant servers
- Social media groups in your niche
Invitation Strategy:
- Personal outreach to server owners
- Clear value proposition
- Offer to help with their community in return
- Start with quality over quantity
Messaging Template:
Hi [Name]! I've created a new InterChat hub called "[Hub Name]"
for [target audience].
It's designed to [specific value proposition] and I think
[Server Name] would be a perfect fit because [specific reason].
InterChat allows real-time chat between servers while maintaining
each server's independence. Would you be interested in joining?
Happy to answer any questions!
Create Conversation Starters:
- Daily discussion prompts
- Weekly challenges or events
- "Server Spotlight" features
- Q&A sessions with experts
Example Discussion Prompts:
- "What's everyone working on this week?"
- "Share your best [topic-related] tip"
- "What's the biggest challenge in [your field]?"
- "Introduce your server and what makes it unique"
Event Ideas:
- Weekly show-and-tell sessions
- Monthly collaborative projects
- Skill-sharing workshops
- Community challenges with recognition
Maintain High Standards:
- Be selective with initial invitations
- Address issues immediately
- Set the tone through your own participation
- Document and share success stories
Quality Indicators:
- Active, respectful participation
- Servers that contribute meaningfully
- Positive feedback from members
- Growing engagement over time
Phase 2: Growth (5-20 servers)
Systematic Expansion:
- Make hub public once requirements are met
- Optimize hub description and tags for discovery
- Encourage existing members to invite compatible servers
- Participate in relevant community forums and events
Community Development:
- Establish regular events and activities
- Create specialized discussion topics
- Recognize and celebrate active contributors
- Develop community traditions and inside jokes
Phase 3: Scale (20+ servers)
Sustainable Management:
- Expand moderation team across time zones
- Implement more sophisticated content filtering
- Create sub-communities or specialized channels
- Develop community leadership programs
Making Your Hub Public
Requirements Checklist:
Meet Technical Requirements
- ✅ Hub is 24+ hours old
- ✅ At least 2 moderators assigned
- ✅ Report logging configured
- ✅ Hub rules established
- ✅ Welcome message configured
Optimize for Discovery
Hub Description Best Practices:
- Clear, specific purpose statement
- Target audience identification
- Unique value proposition
- Activity level and community size
- Contact information for questions
Example Optimized Description:
A vibrant community for indie game developers to share resources,
get feedback on projects, and collaborate. Perfect for solo devs
and small teams looking to connect with peers, learn new skills,
and find collaborators.
Active daily discussions, weekly dev showcases, and monthly
game jams. All experience levels welcome!
Contact @HubOwner for questions.
Launch Preparation
- Announce to existing community
- Prepare for increased activity
- Brief moderators on public hub expectations
- Monitor closely for first few days
Making the Switch:
/hub visibility hub:YourHubName visibility:public
Performance Monitoring
Key Metrics to Track
Community Health Indicators:
Daily Activity:
- Messages per day across all servers
- Number of active servers daily
- Peak activity times
- Response rates to discussion prompts
Participation Quality:
- Length and depth of conversations
- Cross-server interactions
- Repeat participants vs. one-time posters
- Community-generated content and ideas
Monitoring Tools:
/hub servers
for server activity- Logging channels for detailed analytics
- Regular community surveys
- Moderator observations and reports
Server Growth:
- New servers joining per week/month
- Server retention rate (servers staying active)
- Geographic and demographic diversity
- Referral sources (how servers find you)
Member Growth:
- Total members across connected servers
- Active member count (posting regularly)
- Member retention in individual servers
- Cross-server relationship building
Tracking Methods:
- Monthly server audits
- Join/leave logs analysis
- Community feedback collection
- Growth trend documentation
Content Quality:
- Report frequency and types
- Moderation action frequency
- Community self-regulation effectiveness
- Positive feedback and testimonials
Community Satisfaction:
- Server owner feedback
- Member satisfaction surveys
- Retention rates
- Referral willingness
Assessment Tools:
- Regular community surveys
- Moderator team reviews
- Server owner check-ins
- Anonymous feedback systems
Optimization Strategies
Based on Metrics Analysis:
Low Engagement:
- Increase discussion prompts and events
- Recognize and reward active participants
- Address any moderation or rule issues
- Survey community for content preferences
High Turnover:
- Review onboarding process
- Improve welcome messages and initial experience
- Address any community culture issues
- Provide better support for new servers
Quality Issues:
- Strengthen content filtering
- Increase moderation presence
- Review and clarify rules
- Consider raising standards for new members
Long-term Sustainability
Building Community Leadership
Developing Moderators:
Identify Natural Leaders
Look for community members who:
- Consistently contribute high-quality content
- Help other members without being asked
- Demonstrate good judgment in discussions
- Show commitment to community values
Gradual Responsibility Increase
- Observer Role - Access to mod channels, no permissions
- Trial Moderator - Limited permissions, supervised actions
- Full Moderator - Complete permissions, independent action
- Senior Moderator - Training responsibilities, policy input
Ongoing Support and Development
- Regular team meetings and training
- Clear escalation procedures
- Recognition and appreciation programs
- Professional development opportunities
Creating Community Ownership:
- Encourage server owners to take initiative
- Create opportunities for member leadership
- Recognize and celebrate community contributions
- Develop community traditions and culture
Handling Challenges
Common Hub Challenges and Solutions:
Inter-Server Conflicts:
- Address issues quickly and privately
- Focus on behavior, not server identity
- Facilitate direct communication between parties
- Use temporary separations if needed
Rule Violations:
- Consistent enforcement regardless of server size
- Clear communication about decisions
- Appeal processes for serious actions
- Learning opportunities from violations
Community Splits:
- Identify root causes early
- Mediate between different viewpoints
- Consider policy adjustments if needed
- Maintain focus on shared community values
Stagnant Growth:
- Analyze what changed in successful periods
- Survey community for improvement ideas
- Experiment with new content and events
- Consider partnerships with other communities
Declining Engagement:
- Refresh content and discussion topics
- Introduce new community features
- Address any underlying community issues
- Re-energize through special events
Competition:
- Focus on your unique value proposition
- Strengthen community relationships
- Innovate with new features and approaches
- Collaborate rather than compete when possible
Moderator Overload:
- Expand moderation team size
- Improve automated filtering
- Distribute responsibilities more evenly
- Provide better tools and training
Team Conflicts:
- Clear role definitions and boundaries
- Regular team communication
- Conflict resolution procedures
- Team building and appreciation activities
Burnout Prevention:
- Rotation of difficult responsibilities
- Regular breaks and time off
- Recognition and appreciation
- Professional development opportunities
Advanced Features
Hub Customization
Visual Identity:
- Custom hub icons and banners
- Consistent branding across communications
- Server-specific customizations
- Seasonal or event-based themes
Specialized Configurations:
- Topic-specific content filtering
- Custom announcement templates
- Automated welcome sequences
- Integration with external tools
Community Programs
Recognition Systems:
- Server of the month awards
- Active contributor recognition
- Community achievement badges
- Annual community celebrations
Educational Initiatives:
- Expert speaker series
- Skill-sharing workshops
- Mentorship programs
- Resource libraries and guides
Next Steps
You're building something amazing! Continue growing your hub with these advanced topics:
- Content Filtering Mastery - Advanced automated moderation
- Logging and Analytics - Deep community insights
- Announcement Strategies - Effective communication
- Troubleshooting Guide - Solve complex issues
Building a community? Join our Hub Owners Network to connect with other successful hub administrators!